FAQ
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This FAQs page will be updated frequently. If you have a question that is not answered below, please send an enquiry email to service@blcup.com
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FAQs
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Q1: How can I find information about a specific BLCUP title? |
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Q2: Can I order a title from BLCUP online instead of having to fax or phone my order in?
BLCUP provides a secure online shopping cart for individuals placing credit card orders. You need to register a BLCUP ID first, then login with your ID before ordering titles online. BLCUP's shopping cart ordering system allows you to order several titles at one time. |
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With the following international shipping options, BLCUP can ship to virtually any address in the world.
Shipping options and the estimated shipping time: DHL Express Courier (averages 2-4 business days) International Mail Service by air (averages 10-20 business days) SAL (averages 15-30 business days) International Mail Service by sea (60-90 business days) Blcup.com accepts online payment via verified VISA or Master credit card with secure codes. Shipping charges will be calculated within one business day depending on your package weight, as well as the delivery distance and the shipping method you selected. Please re-login later with your BLCUP ID and enter your order center (upper left-hand corner of every page) to check your order status. You may start payment when Shipping charges becomes Confirmed if you agree to pay for the shipping charges. |
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Q4: Why can't my credit card pay normally?
If your VISA or Master card in hand is effective, the main reason is that you have not done the online verification for your credit card. That is free service provided by the credit card company to guarantee the secure online shopping for customers. You may directly request your sending card bank to add this kind of service by telephone or you can also apply for this service online. In terms of VISA card, this service is called verified by visa service, and in terms of MasterCard it is called MasterCard secure code service. Actually this will provides you with one secure code to guarantee your personally use of this card, and to avoid the occurrence of fraud.
It does not charge any fee to increase this service. Why is the net speed very slow during the payment? When you submit your credit card information, the IPS platform is verifying the identity to the relevant bank through 128 key encryption. Moreover, if your credit card is issued by an overseas bank, the network itself will also delay certain time about 10 seconds. |
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Q5: How to make the secure verification for my payment card?
You can apply for the secure payment verification on line. The user holding the VISA card may directly enter http://www.visa.com/globalgateway/gg_selectcountry.html?retcountry=1 page to choose your national page to carry on the application. Usually enter the personal option and then choose visa security service. Then application is allowed on line. Certainly you can also use search engine, for instance fill visacard and English name of your coyntry at www.google.com and carrie on a fast search, then carrieon visa security search in our country visacard search engine page. The English customer may directly enter the http://www.visaeurope.com/iusevisa/uk.html page to apply, the American customer may directly enter the https://usa.visa.com/personal/security/vbv/index.html page to apply while the Canadian customer may directly enter the http://www.visa.ca/verified/card_howto.cfm page The MASTER card user can directly enter http://www.mastercard.com/us/index.html to choose the corresponding country to carry on this application in the page of your nation. Usually choose the mastercard secure code service option in cardholder service. Certainly you can also use search engine. For instance, fill in mastercard and your nation’s English name in www.google.com to carry on the fast search, then directly seeks secure code or safe shopping online in national mastercard search page.
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Please make payment through a wire transfer from your local bank to the following account: Please notice that if you make payment through a wire transfer, the banks and their branches may deduct handling charges from the amount of the telegraphic transfer. These charges can vary by bank and by country. In most cases, the average rate is 5% of the order total amount and those charges of the bank(s) are expected to be paid by our international customer.
If you tranfer RMB at a bank in China, please use BLCUP RMB account information below: |
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Q7: Where can I get a copy of the full Beijng Language and Culture University Press catalog?
The full BLCUP catalog in Excel format is available free on the BLCUP website. Please visit http://www.blcup.com/index_4.asp page to download Chinese catalog or visit http://www.blcup.com/en/catalogs.asp page to download English catalog, which are updating frequently. |
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Q8: How often are the online catalogs updated?
Our website catalog data are updated weekly. Please note that publication dates and prices are subject to change without notice. Prices in the catalogs are stated in CNY (Sometimes it is stated in ￥ or RMB) and valid only for sales transacted through BLCUP website. |
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Q9: When I tried to send my card number in order to start online payment on your website, I receive a message saying "A third party may view my information". Is BLCUP website a secure website?
You saw the message because you were using a third-party payment service to make payment online. We can ensure you that BLCUP website IS a secure website while you start payment online with a credit card. You will be connected to a secure payment site operated by CAPINFO. Your payment details will be securely transmitted to the Bank for transaction authorization using 128-bit SSL encryption. It's not necessary to encrypt all web pages that have not relationship with payment online. |
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